There are a number of ways to get your questions answered quickly and conveniently:
Have a Question?
Ask a question, get an answer! Enter your question below then click the "Ask Us" button to search our list of Frequently Asked Questions.
If you don't find the answer, you can submit your question to a Member Service Specialist by clicking on the button "Ask a Specialist" located below your search results.
Please do not include account or personal information with your question. This is not a secure page.
Member Service Specialists are available to assist you Monday - Friday 7:00AM - 7:00PM. You can reach us at 760-371-7000, or toll free at 800-433-9727.
Lost Debit/Visa Cards
To report a lost or stolen Debit or Visa Card, contact AltaOne during business hours 7:00am-7:00pm at (760) 371-7000 or toll-free at (800) 433-9727, Monday - Friday.
Send us a fax at 760-371-7198.
Via US Mail
AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556
Looking for an ATM or Member Service Center?
If you would like to find a specific ATM or Member Service Center location please click here.